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Talking at Emerce Holland about our innovation approach

Written by Fergus on 24th March in Experience Design, Innovation, Lab Culture, Omnichannel, Rapid Prototyping it has No Comments

Written by Fergus on 24th March in Experience Design, Innovation, Lab Culture, Omnichannel, Rapid Prototyping it has No Comments

Once upon a time, a man wearing pink shoes called Dirk said to me “Hey! Come over to Holland and tell our retailers all about your innovation lab thing”. So who am I to disagree. Last week, I spoke at the Emerce Retail Conference in Holland. And, my respect for all things Dutch is high (no Read the full article…

Creating amazing customer experience, the new landscape & walking the tightrope

In retail and marketing the conversation is currently awash with talk of innovation, digital transformation and step change moments.

Written by Kieran on 18th February in Experience Design, Innovation, Omnichannel it has No Comments

Written by Kieran on 18th February in Experience Design, Innovation, Omnichannel it has No Comments

In retail and marketing the conversation is currently awash with talk of innovation, digital transformation the customer experience and step change moments. Retail technology incubators have sprung and are springing up all around. Those like the guys at True Start and Forward Partners are ‘catalysts’ for growing startups with a kernel of an idea and Read the full article…

Training with JOYLAB based on our best practice guide for Econsultancy

Written by Kieran on 2nd February in Innovation, Lab Culture, Omnichannel, Optimisation, R&D, Rapid Prototyping, UX it has No Comments

Written by Kieran on 2nd February in Innovation, Lab Culture, Omnichannel, Optimisation, R&D, Rapid Prototyping, UX it has No Comments

After authoring the best practice guide for Econsultancy: Innovation through Rapid R&D – How to run your own in-house LAB, we’ve been busy responding to requests from brands like EE, Clarks & the BBC to help implement our methodology in-house. Feedback from clients has been great, so much so that we’ve been asked to deliver Read the full article…

Innovation, enough already – where’s the real deal?

Are you fed up of the fetishisation of innovation? Us too.

Written by Darius on 21st October in Experience Design, Innovation, Lab Culture, Omnichannel, R&D it has No Comments

Written by Darius on 21st October in Experience Design, Innovation, Lab Culture, Omnichannel, R&D it has No Comments

Fetishising innovation allows it to be a peripheral and aspirational activity. Change, improvement and disruption need to become part of the everyday work of senior executives. How much longer can you afford to hide behind the low-hanging fruit? Are you fed up with the word innovation? Personally, I’m sick of it, not least because I Read the full article…

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